{"id":13671,"date":"2021-09-08T11:36:32","date_gmt":"2021-09-08T15:36:32","guid":{"rendered":"https:\/\/blog.stetson.edu\/brown-center\/?p=13671"},"modified":"2021-09-10T10:29:52","modified_gmt":"2021-09-10T14:29:52","slug":"zoom-error-1001-user-does-not-exist-fix","status":"publish","type":"post","link":"https:\/\/blog.stetson.edu\/brown-center\/2021\/09\/13671\/","title":{"rendered":"Zoom Error: 1001  &#8220;User does not Exist&#8221; Fix"},"content":{"rendered":"\n<p>When accessing Zoom through Canvas, you may receive the error &#8220;Warning User does not exist. Error Code 1001 &#8211; &#8230;&#8221; like the one shown below.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"337\" src=\"https:\/\/blog.stetson.edu\/brown-center\/wp-content\/uploads\/2021\/09\/Zoom-Error-1024x337.png\" alt=\"\" class=\"wp-image-13683\" srcset=\"https:\/\/blog.stetson.edu\/brown-center\/wp-content\/uploads\/2021\/09\/Zoom-Error-1024x337.png 1024w, https:\/\/blog.stetson.edu\/brown-center\/wp-content\/uploads\/2021\/09\/Zoom-Error-300x99.png 300w, https:\/\/blog.stetson.edu\/brown-center\/wp-content\/uploads\/2021\/09\/Zoom-Error-768x253.png 768w, https:\/\/blog.stetson.edu\/brown-center\/wp-content\/uploads\/2021\/09\/Zoom-Error.png 1257w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<p>Even though you can access Canvas and Zoom separately, the Zoom integration feature claims that the account doesn&#8217;t exist. This error code appears most commonly when you had a previous Zoom account tied to your Stetson email before Stetson purchased Zoom for all faculty, staff, and students. In order to fix the issue, follow this&nbsp;step-by-step guide on how to get Canvas to recognize your Zoom account.<\/p>\n\n\n\n<p>1. Sign&nbsp;out of Zoom on your device (in the upper right area of the window). This includes the web browser version and the actual application that gets downloaded when you open a Zoom meeting<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group__inner-container\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blog.stetson.edu\/brown-center\/wp-content\/uploads\/2021\/09\/Sign-out.png\" alt=\"\" class=\"wp-image-13672\" width=\"722\" height=\"317\" srcset=\"https:\/\/blog.stetson.edu\/brown-center\/wp-content\/uploads\/2021\/09\/Sign-out.png 935w, https:\/\/blog.stetson.edu\/brown-center\/wp-content\/uploads\/2021\/09\/Sign-out-300x132.png 300w, https:\/\/blog.stetson.edu\/brown-center\/wp-content\/uploads\/2021\/09\/Sign-out-768x338.png 768w\" sizes=\"auto, (max-width: 722px) 100vw, 722px\" \/><\/figure><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blog.stetson.edu\/brown-center\/wp-content\/uploads\/2021\/09\/Sign-out-2.png\" alt=\"\" class=\"wp-image-13673\" width=\"238\" height=\"435\" srcset=\"https:\/\/blog.stetson.edu\/brown-center\/wp-content\/uploads\/2021\/09\/Sign-out-2.png 394w, https:\/\/blog.stetson.edu\/brown-center\/wp-content\/uploads\/2021\/09\/Sign-out-2-164x300.png 164w\" sizes=\"auto, (max-width: 238px) 100vw, 238px\" \/><\/figure><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<p>2. Once you&#8217;ve logged out of your Zoom account, visit&nbsp;<a href=\"https:\/\/stetson-edu.zoom.us\/\" data-type=\"URL\" data-id=\"https:\/\/stetson-edu.zoom.us\/\">https:\/\/stetson-edu.zoom.us\/<\/a>&nbsp;and click &#8220;Sign in&#8221;<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"531\" height=\"458\" src=\"https:\/\/blog.stetson.edu\/brown-center\/wp-content\/uploads\/2021\/09\/Sign-In-New.png\" alt=\"\" class=\"wp-image-13676\" srcset=\"https:\/\/blog.stetson.edu\/brown-center\/wp-content\/uploads\/2021\/09\/Sign-In-New.png 531w, https:\/\/blog.stetson.edu\/brown-center\/wp-content\/uploads\/2021\/09\/Sign-In-New-300x259.png 300w\" sizes=\"auto, (max-width: 531px) 100vw, 531px\" \/><\/figure><\/div>\n\n\n\n<p>3. Enter your SSO credentials when prompted. Now your Zoom account should be recognized as being part of Stetson&#8217;s domain<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"438\" height=\"290\" src=\"https:\/\/blog.stetson.edu\/brown-center\/wp-content\/uploads\/2021\/09\/Sign-in-2-New.png\" alt=\"\" class=\"wp-image-13678\" srcset=\"https:\/\/blog.stetson.edu\/brown-center\/wp-content\/uploads\/2021\/09\/Sign-in-2-New.png 438w, https:\/\/blog.stetson.edu\/brown-center\/wp-content\/uploads\/2021\/09\/Sign-in-2-New-300x199.png 300w\" sizes=\"auto, (max-width: 438px) 100vw, 438px\" \/><\/figure><\/div>\n\n\n\n<p>4. If the Zoom application is still downloaded&nbsp;on your device, open it to view the login page. Then click &#8220;Sign in with SSO&#8221;<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"364\" height=\"376\" src=\"https:\/\/blog.stetson.edu\/brown-center\/wp-content\/uploads\/2021\/09\/Sign-in-2.png\" alt=\"\" class=\"wp-image-13680\" srcset=\"https:\/\/blog.stetson.edu\/brown-center\/wp-content\/uploads\/2021\/09\/Sign-in-2.png 364w, https:\/\/blog.stetson.edu\/brown-center\/wp-content\/uploads\/2021\/09\/Sign-in-2-290x300.png 290w\" sizes=\"auto, (max-width: 364px) 100vw, 364px\" \/><\/figure><\/div>\n\n\n\n<p>5. Enter &#8220;stetson-edu&#8221; under Company Domain and click &#8220;Continue&#8221;<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"417\" height=\"211\" src=\"https:\/\/blog.stetson.edu\/brown-center\/wp-content\/uploads\/2021\/09\/SSO2.png\" alt=\"\" class=\"wp-image-13681\" srcset=\"https:\/\/blog.stetson.edu\/brown-center\/wp-content\/uploads\/2021\/09\/SSO2.png 417w, https:\/\/blog.stetson.edu\/brown-center\/wp-content\/uploads\/2021\/09\/SSO2-300x152.png 300w\" sizes=\"auto, (max-width: 417px) 100vw, 417px\" \/><\/figure><\/div>\n\n\n\n<p>6. This should automatically sign you into your Stetson licensed Zoom account.<\/p>\n\n\n\n<p>7. Login to Canvas and try using the Zoom tool.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blog.stetson.edu\/brown-center\/wp-content\/uploads\/2021\/09\/Zoom-Tool-1-1024x365.png\" alt=\"\" class=\"wp-image-13692\" width=\"583\" height=\"208\" srcset=\"https:\/\/blog.stetson.edu\/brown-center\/wp-content\/uploads\/2021\/09\/Zoom-Tool-1-1024x365.png 1024w, https:\/\/blog.stetson.edu\/brown-center\/wp-content\/uploads\/2021\/09\/Zoom-Tool-1-300x107.png 300w, https:\/\/blog.stetson.edu\/brown-center\/wp-content\/uploads\/2021\/09\/Zoom-Tool-1-768x274.png 768w, https:\/\/blog.stetson.edu\/brown-center\/wp-content\/uploads\/2021\/09\/Zoom-Tool-1.png 1497w\" sizes=\"auto, (max-width: 583px) 100vw, 583px\" \/><\/figure><\/div>\n\n\n\n<p> 8. <span style=\"font-size: 1rem;\"> You&#8217;ve successfully made Canvas recognize your St<\/span>etson account in the integration feature.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"https:\/\/blog.stetson.edu\/brown-center\/faqs-2\/\">  More FAQs<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>When accessing Zoom through Canvas, you may receive the error &#8220;Warning User does not exist. Error Code 1001 &#8211; &#8230;&#8221; like the one shown below. Even though you can access Canvas and Zoom separately, the Zoom integration feature claims that the account doesn&#8217;t exist. This error code appears most commonly when you had a previous [&hellip;]<\/p>\n","protected":false},"author":28,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1,255],"tags":[],"class_list":["post-13671","post","type-post","status-publish","format-standard","hentry","category-faculty-excellence","category-remote-and-digital-learning"],"_links":{"self":[{"href":"https:\/\/blog.stetson.edu\/brown-center\/wp-json\/wp\/v2\/posts\/13671","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.stetson.edu\/brown-center\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.stetson.edu\/brown-center\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.stetson.edu\/brown-center\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.stetson.edu\/brown-center\/wp-json\/wp\/v2\/comments?post=13671"}],"version-history":[{"count":5,"href":"https:\/\/blog.stetson.edu\/brown-center\/wp-json\/wp\/v2\/posts\/13671\/revisions"}],"predecessor-version":[{"id":13693,"href":"https:\/\/blog.stetson.edu\/brown-center\/wp-json\/wp\/v2\/posts\/13671\/revisions\/13693"}],"wp:attachment":[{"href":"https:\/\/blog.stetson.edu\/brown-center\/wp-json\/wp\/v2\/media?parent=13671"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.stetson.edu\/brown-center\/wp-json\/wp\/v2\/categories?post=13671"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.stetson.edu\/brown-center\/wp-json\/wp\/v2\/tags?post=13671"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}